Core Refund Window
"If you're unhappy with our product/service, open a support ticket and raise a refund request in under 30 days with a detailed explanation"
Initial Process
The company attempts to resolve issues before processing refunds. Support tickets must be submitted within 30 days of purchase to:
Email: info@marketingandsalesautomation.com
Refund Exceptions
The policy explicitly excludes refunds for:
- Misinterpreted product features (customers should verify before buying)
- Accidental purchases
- Setup difficulties (training offered instead)
- Multiple licenses purchased but underutilized
- Third-party compatibility issues not listed on product pages
- Changed minds or unmet expectations
- Insufficient user expertise
- Design issues or license activation problems from server configuration
- Goodwill requests
Processing Timeline
Support teams respond within 24-48 hours. Refunds process to original payment method in 7-10 working days.
Critical Restrictions
One-time only: "Refunds are available once per person or entity."
Chargeback consequences: Filing claims with credit card companies results in permanent account bans and no refund.
Custom work: Custom development work is non-refundable with 6-month support included.
Demo Alternative
Interested users can access a 30-minute sandbox demo with admin access rather than purchasing for evaluation.